Natural Health Products: Terms and Conditions

Terms and Conditions

General Terms and Conditions

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE ATTENTION: This is a legal agreement (the “Agreement”) between You, the individual, company or organization (“you”, “your”, “The Customer” or “Customer”) and Natural Health Prod (“we”, “our”, “The Company” or “Company”). By ordering, accessing, using or purchasing any product (“Product”) through this website or related websites (collectively the “Website”), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

BILLING & INQUIRIES

To contact The Company with billing, fulfillment or any other inquiry associated with The Company products, please call The Company at:

US: 1-888-376-0710
UK: 020 7979 7832

AUTO-SHIP

If you are enrolled in a promotion that is eligible for Auto-Ship, you will be enrolled to receive monthly shipments until you cancel by contacting a Customer Service Representative. If you enjoy your Product, do nothing. You will be billed at the promotional rate agreed to in the offer and you will automatically receive a fresh supply every month so your program will not be interrupted. You will lock in the low promotional price billed every 30 days to your credit card, plus shipping and handling.

Trial Promotions Terms and Conditions

If you choose to participate in a Trial Promotion, by clicking on the submit button and acknowledging that you agree to the terms herein, you will be charged for the shipping and handling fee (up to $6.95 (U.S.D.) and up to 10.95 Pounds Sterling for UK offers less any applicable discount promotions you redeemed) on the day you place your order (“Initial Order Date”). Your trial period starts on your Initial Order Date. You will be sent a 30 Day Supply of your product (“The Product”) and be given 14 days to try the product before being charged for the product. On the date of your order, you will be charged the shipping, handling and processing fee (as applicable, less any promotional discount you redeemed). Your product will be shipped once your order is confirmed with a valid email address and credit card. If you enjoy The Product, do nothing. You will be billed at the promotional rate for The Product price that you agreed to in the offer at the expiration of your trial promotion. Your Trial Promotion will expire on Day 14 and you will be charged The Product Price (price for the product) unless you contact a Customer Service Representative and request a cancellation or Trial Period extension prior to this expiration date. This promotion comes with free enrollment in our Discount Autoship Program, which locks in the low promotional Product Price billed every 30 days to your credit card, plus shipping and handling; beginning approximately 30 days from your Initial Order Date. You will automatically receive a fresh supply every month, beginning at approximately 30 days from the date of your first order so your program will not be interrupted. There is no obligation to continue this program and you can cancel at anytime by simply contacting a Customer Service Representative (see cancellation section below).

Refunds, Returns and Cancellations

We will gladly accept returns and issue full refunds (less shipping and handling), no questions asked – for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. If you purchased a product through redeeming a Promotional Offer (Rebate Promotions or Trial Promotions), and you wish to return the product, we will gladly exchange your item for another of equal or lesser value or issue you a Merchandise Credit which can be used at our main store for the full value of your purchase price for use at your leisure. All customers shall be responsible for shipping and handling fees.

Please note that we cannot process packages marked “Return to Sender” or “Refused”. All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.

Returned Products must be sent to the following address:
Global Fulfillment
Attn: PRODUCT RETURNS
Box #10841
Clearwater, FL 33757

We are not responsible for lost, stolen or damaged items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery.

If you have received an order that was damaged, please contact a Customer Service Representative for a Return Authorization Number, and an immediate replacement will be sent out at no additional charge, once your returned item is received.

TRIAL PROMOTION CANCELLATIONS

If for any reason during the first 14-day period of your Trial Promotion, you are dissatisfied with your Product, you will need to call our Customer Support and request either an extension of your trial period, or a cancellation of the service. If you wish to keep the 30-Day supply you received, you may choose to pay for that month only and cancel your autoship program. If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final.

Autoship cancellations may be processed at any time and require contact with a Customer Service Representative to verify the account holder request. Cancellation of an Autoship request will take effect immediately and any/all future shipments will cease. It will be required to re-order if you would like to re-enroll at a later time.

Company Policies

The Site and The Company Products are available only to individuals that are at least eighteen (18) years of age and that can enter into legally binding contracts under applicable law. Promotional offers are limited to one household.

PRIVACY POLICY

User information subject to the Privacy Policy, all feedback, Registration Data and/or other materials that you submit through or in association with the Site shall be considered non-confidential. By submitting feedback, Registration Data and/or other materials to us, you: (a) represent and warrant that any use by The Company of your submission does not and will not breach any agreement, violate any law or infringe any third party’s rights; (b) agree that The Company is free to use all or part of the content of any such communications on an unrestricted basis without the obligation to notify, identify or compensate you or anyone else; and (c) grant The Company all necessary rights, including a waiver of all copyright, trademark, privacy and moral rights, to use all feedback, Registration Data and/or other materials, in whole or in part, or as a derivative work, without any duty by The Company to anyone whatsoever.

CHANGES TO TERMS & CONDITIONS

The Company retains the right to change the terms and conditions pertaining to any and all products and prices contained herein without prior implication or notice. Upon prior written notice to you (with e-mail sufficing), The Company reserves the right to lower their respective pricing or billing practices whenever necessary, in their sole discretion. If you do not agree with these changes, you may cancel your Account.

INDEMNIFICATION

You agree to indemnify and hold The Company, their parents and subsidiaries, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, harmless from and against any and all claims, expenses (including reasonable attorneys’ fees), damages, suits, costs, demands and/or judgments whatsoever, made by any third party due to or arising out of: (a) your use of the Site; (b) your breach of the Agreement; (c) your use of The Company Products; (d) any dispute between you and The Company; and/or (e) your violation of any rights of another individual and/or entity. The provisions of this paragraph are for the benefit of The Company, parents, subsidiaries and/or affiliates, and each of their respective officers, directors, members, employees, agents, shareholders, licensors, suppliers and/or attorneys. Each of these individuals and entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

DISCLAIMER OF WARRANTIES

The site, any information contained therein and/or any of The Company products are provided to you on an “as is” and “as available” basis and all warranties, expressed and implied are disclaimed to the fullest extent permissible pursuant to applicable law (including, but not limited to the disclaimer of any warranties of merchantability, non-infringement of intellectual property and/or fitness for a particular purpose). In particular but not as a limitation thereof, The Company makes no warranty that the site, any information contained therein and/or any of The Company products: Will meet your requirements; Will be uninterrupted, timely, secure or error-free or that defects will be corrected; Will be free of viruses or other harmful components; Will have security methods employed that will be sufficient against interference with your enjoyment of the site, or against infringement; Will result in any specific weight loss benefit or other health-related outcome; Will be accurate or reliable. The site, any information contained therein and/or any of The Company products may contain bugs, errors, problems or other limitations. The Company will not be liable for the availability of the underlying internet connection associated with the site. No advice or information, whether oral or written, obtained by you from The Company or otherwise through or from the site, shall create any warranty not expressly stated in the agreement.

LIMITATION OF LIABILITY

You expressly understand and agree that The Company shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential and/or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, date or other intangible losses (even if The Company has been advised of the possibility of such damages), to the fullest extent permissible by law for:
The use or the inability to use the site, any information contained therein and/or any of The Company products; The cost of procurement of substitute goods and/or services resulting from any goods, data, information, content and/or any of The Company products purchased or obtained from or through the site;
The unauthorized access to or alteration of your registration data; The failure to realize any specific weight loss, benefit or other health-related outcome Any other matter relating the site, any information contained therein and/or any of The Company products. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation and any and all other torts. You hereby release The Company from any and all obligations, liabilities and claims in excess of the limitations stated herein. If applicable law does not permit such limitation, the maximum liability of The Company to you under any and all circumstances will be up to hundred ($100.00) dollars. No action, regardless of form, arising out of your use of the site, any information contained therein and/or any of The Company products may be brought by you or The Company more than one (1) year following the event which gave rise to the cause of action. Access to the site would not be provided to you without such limitations. Some jurisdictions do not allow certain limitations on liability and in such jurisdictions, The Company liability shall be limited to the maximum extent permitted by law.

MISCELLANEOUS

The Agreement shall be treated as though it were executed and performed in Florida and shall be governed by and construed in accordance with the laws of the State of Florida (without regard to conflict of law principles). Should a dispute arise concerning the terms and conditions of the Agreement or the breach of same by any party hereto, the parties agree to submit their dispute for resolution by arbitration before the American Arbitration Association in Florida, in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association. Any award rendered shall be final and conclusive to the parties and a judgment thereon may be entered in any court of competent jurisdiction. To the extent permitted by law, you agree that you will not bring, join or participate in any class action lawsuit as to any claim, dispute or controversy that you may have against The Company and its employees, officers, directors, members, representatives and assigns. You agree to the entry of injunctive relief to stop such a lawsuit or to remove you as a participant in the suit. You agree to pay the attorney’s fees and court costs that The Company incurs in seeking such relief. The Agreement does not constitute a waiver of any of your rights and remedies to pursue a claim individually and not as a class action in binding arbitration as provided above. This provision preventing you from bringing, joining or participating in class action lawsuits is an independent agreement. Nothing herein shall be construed to preclude any party from seeking injunctive relief in order to protect its rights pending an outcome in arbitration. Should any part of the Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. The Agreement is personal between you and The Company and governs your use of the Site. The Company failure to enforce any provision of the Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. The parties do not intend that any agency or partnership relationship be created through operation of the Agreement.

DISCLAIMER

The information presented on the Site is in no way intended as medical advice or as a substitute for medical treatment. Nothing stated or presented on the Site is intended to be a substitute for professional medical advice, diagnosis or treatment. This information should only be used in conjunction with the guidance and care of your physician. You should always consult with your physician or other health care professional before taking any medication or nutritional, herbal or homeopathic supplement, beginning any diet, nutrition or fitness plan or adopting any treatment for a health problem, whether offered on the Site or otherwise. Your physician should allow for proper follow-up visits and individualize your diet, nutrition and/or fitness plan as appropriate. If you have or suspect that you have a medical problem, promptly contact your health care provider. For any products and/or services purchased through the Site, you should carefully read all product packaging and instructions. Never disregard professional medical advice or delay in seeking professional advice because of something that you have read on the Site. Information and statements regarding products and/or services made available on or through the Site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.